Frequently Asked Questions
Our check in time is 2.00pm & check out time is 12 noon.
Certainly. Late check-out & early check-in requests are subject to availability. Please call or enquire with the front desk the day you arrive / depart to see if there is availability. We are a boutique hotel with limited inventory and though endeavor to make it possible – we cannot always grant these requests.
If the extension request is within two hours after checking-out time, we’d be more than happy to accord this at no extra charge / fee. However, if you require a longer extension, a half-day room charge (check out before 6pm) or a full-day charge (check out after 6pm) would be applicable.
Our hotel is a non-smoking property thus smoking is strictly not allowed in our rooms. Anyone caught smoking in a room will be charged a SGD 250 cleanup fee. Please approach our front desk to check on the location of the designated smoking areas in the vicinity of the building.
Yes, complimentary high-speed internet / WIFI access is available throughout the hotel; in all guestrooms & public spaces. One can sign in on multiple devices with no password required.
We do not have a gym on premises; however, we are located on a beautiful running path along the Singapore River, and, also have a rooftop infinity pool. We do have a local Gym collaboration, and, details can be gotten at the Front Desk. We also have 2 bicycles available on a first-come first-serve complimentary basis for guests to use. Please approach the Front Desk to make your cycling arrangements.
We love dogs & pets but unfortunately, we do not allow them at the hotel. Certified Guide Dogs are however permitted.
No, we do not have a business center. However, if you require any printing / faxing service, please do not hesitate to approach the Front Desk for assistance.
Yes, we do have an infinity pool on our rooftop (2nd floor) overlooking Robertson Quay. It is 1.2m deep all through. The pool is open daily from 0700am to 1000pm.
While we do allow children in our pool, they must be supervised by an adult at all times. Swimming is at your own risk as we have no lifeguard on duty.
No, we do not have a spa in the hotel. Our helpful front desk staff can point you toward a recommended nearby option.
We suggest getting a taxi from the airport which takes approx. 30 mins & costs about SGD $25 -30. You can tell your driver you are going to “320 Havelock Road in Robertson Quay.”
Taxis are safe, regulated & readily available. One can also use ride hailing applications – Grab and/or GoJek being the preferred in Singapore.
The closest MRT station is Fort Canning MRT (800m away) station, or a ~10 minute walk and / or Tiong Bahru MRT (2km away) station which is 3km away, or a ~15 minute walk.
We do not provide any shuttle service from the airport however we’d be happy to set up a private car transfer service for you.
A one-way transfer costs SGD160 for an S Class Mercedes & SGD110 for an E Class Mercedes. Please book this service in advance via the front desk who can be emailed on email@example.com
Yes, we do have limited parking spaces for our guests, however, they are on a first-come first-serve basis. There are other parking lots nearby that we can recommend: Four Points by Sheraton Hotel (directly next door); Miramar Hotel (Opposite our property) & King’s Centre.
Yes, we do have a car valet service available daily, and no extra charge.
Weekdays: 5.00pm – Late;
Weekends (Fridays & Saturdays): 11.30am – Late
Unfortunately, we do not provide extra beds in the hotel aside from baby cribs. All our rooms are equipped with 1 king-sized bed. If you are a family of 3 or more (with children older than toddler age), the best arrangement would be to book 2 separate rooms. You may request for adjacent rooms which will be subject to availability.
You must be 21 years of age with a valid official identification (ie. Passport, valid Photographed ID) to check in to the hotel.
We require a credit card at the time of booking. Our deposit and cancellation policy depend on the type of room and rates booked.
Unfortunately, we do not have connecting rooms available.
Yes, we do have one wheelchair accessible room on the first floor of the hotel. Prior arrangement needs to be made to check for availability.
Buffet Breakfast: 7am to 10.30am;
Lunch: 12 noon to 3.00pm;
Dinner: 6.00pm to 10.00pm
Weekdays: 7.00am to midnight;
Eve of local public holidays: 0700am – 0100am;
Weekends (Fridays & Saturdays): 0700am – 0100am
Room service is available from 1200hrs to 2200hrs daily.
We accept all major credit cards. When you check into the hotel, we will hold the full room charges in your card & on top of that, we will also collect an incidental deposit of SGD100 per night. This amount will be released back to your card (within 48-96 hours) upon check-out should no further services be consumed.
We have cribs for children up to 4 years old. The crib size is 24″ x 38.” Please let us know if you would like to reserve as they are subject to availability.
Our hotel has only one king-sized bed in each room.
The hotel has one private function room called The Den. It can accommodate up to 30 persons for a private lunch or dinner or 26 persons for a meeting. Meeting / Dinner packages are available upon request. To get a detailed proposal, kindly contact Ms Gina Tay at firstname.lastname@example.org